Finding the Right Track
October 2011
Strategic challenges for Nordic Public Transport Operators

Arthur D. Little has identified six success factors that characterize “cost effective innovators” in the industry:

  • Build processes for continuous innovation – beyond the basics
  • Be in the forefront of understanding customer needs
  • Continuously improve cost efficiency
  • Excel in writing and packaging attractive tender offerings
  • Build a systems capability and mindset
  • Strategic approach to competence management
The true winners are the operators that effectively manage all the six building blocks for success in a structured manner. Arthur D. Little advocates creating an integrated portfolio of the six dimensions above while following a structured roadmap, implementing initiatives to become cost effective innovators and successfully adapting to the changing competitive landscape.