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Reports

Innovation Culture

Maintaining a Strong Innovation Culture During a Downturn

With speculation of an economic slowdown enough to bring some organisations' R&D investment to a grinding halt, a new report released by Arthur D. Little today warns businesses that, even when times are tough, innovation capacity cannot be first place to wield the cost-cutting axe.
Technology & innovation management

Mobile Vertical Applications

In this white paper, completed over the course of a one-year long engagement on behalf of one of our clients – Orange Business Services – we examine the benefits and challenges associated with some of these emerging mobile applications, specifically exploring vertical applications in eight key...

Improving satisfaction throughout the customer life-cycle

It is becoming ever more crucial for companies not only to keep customers happy but to keep the right customers happy. But how can they measure the value of customers through the whole customer life-cycle? In this article the authors explain the methodology developed by Arthur D. Little that helps...
Strategy

Value Added Logistics

Innovation in logistics reaps clear benefits

While innovation has always been judged as the growth engine of society, in the field of logistics its importance is still underestimated. However, a recent study by the European Logistics Association (ELA) and Arthur D. Little shows that innovation excellence in logistics does lead to significant...
Travel & transportation

Post-Merger Integration of R&D

Reaping the full potential of post-merger integration

Technology & innovation management

The Art of Systematic Surveillance

Intelligence Management – "To be defeated is forgivable, to be surprised is not!"

"Great leadership isn’t about solving problems after the fact, but foreseeing potential problems and eliminating them before they occur" Jack Welch, former CEO of General Electric, once said. Intelligence Management is a systematic approach that leverages both internal and external...
Technology & innovation management

Pathways to Innovation Excellence

Results of a Global Study by Arthur D. Little

Our follow up study of Innovation Excellence (released in Feb 2013) is also available here.
Technology & innovation management

Arthur D. Little - Exane BNP Paribas report 2012

Let’s face it

The report discusses various issues: is the opportunity linked to innovative services larger than the risk to legacy revenues? What are the key strategic choices available to telcos across Europe? In preparing the report, we have met with 105 organisations in the telecom-media-technology arena and...
Telecommunications, Information technology, Media & Electronics (TIME)

Energy Efficiency

Capture growth while managing the risk of over-engineering

 We see opportunities to capture growth in this area, but also a risk of over-engineering. In this viewpoint we share our thoughts on how to balance your product and service development program for growth and value.
Industrial goods & services

U-Channel Retail

“Ubiquitous, Universal and Unique”

Tomorrow’s customer wants to complete purchases when they want and where they want – and rapidly evolving mobile and online sales platforms enable this. In response, retailers are adapting their business models and we are seeing the appearance of U-channel retailing. U-channel retailing is a new...
Marketing & sales