Arthur D. LittleArthur D. Little

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Feed the Lion

Feed the Lion

FMCG Opportunities and Challenges in Africa

The African continent is seeing rapid economic growth, coupled with a substantial increase in middle-class population and disposable income levels. Global companies are eyeing the African market for future growth and investing accordingly, especially in the fast-moving consumer goods (FMCG) segment. For companies planning to enter/expand in Africa, the key is to look beyond the obvious and invest in emerging economies in the African continent for sustained growth. In this paper, we have identified countries within the African continent that have the potential to yield above average returns for FMCG companies, using a two-tiered screening process. Furthermore, we have highlighted the unique consumer characteristics and market dynamics of the selected countries along with some key challenges that warrant consideration for FMCG companies.

Released: September 2014

Download File ADL_2014_FeedTheLion.pdf (.PDF, 1.6 MB)

Arthur D. Little’s “Future of the Internet Study” Broadens the Open Internet Debate

Arthur D. Little’s “Future of the Internet Study” Broadens the Open Internet Debate

Driving Investments, Growth and Quality of Experience in the Internet of the Future

The internet has rapidly evolved from a static data platform to become a streaming video platform, and is soon expected to see its next wave of growth in machine-to-machine and any-to-any video communications. By 2030, the ‘Internet of Everything’ potentially adds trillions of euros in value to the public and private sectors. This report investigates the drivers of this growth and the investment incentives in the ‘upstream’ part of internet IP connectivity where all the autonomous networks of the world interconnect.

The study shows that the internet remains vital, dynamic and competitive, driven by a sector that is in transition. Internet Service Providers (ISPs) and Content & Application Providers (CAPs) are constantly innovating the way they interconnect. Existing IP interconnection agreements such as transit and peering are seeing a significant increase in and growing imbalance of IP traffic as the result of streaming video. Most of the industry is adapting flexibly to new business models. For example, disputes concern less than 1% of all interconnection agreements. New interconnection agreements (e.g. paid peering, deep caching) are implemented to support the trend of storing popular content close to the access networks. Global CAPs invest in proprietary Content Delivery Network (CDN) infrastructures (server parks). Commercial CDN services have become affordable to small CAPs as interconnection costs are strongly falling, up to 30% per year. Combined with the very competitive market for last mile broadband internet services in Europe, this market seems well positioned for growth, investment and innovation.

Released: September 2014

Download File ADL_LibertyGlobal_2014_FutureOfTheInternet.pdf (.PDF, 7.5 MB)

Escaping the Safety Performance Plateau

Escaping the Safety Performance Plateau

Getting safety improvement back on track

A challenge facing many organizations striving for safety improvement is plateauing in safety performance. Executive-led safety development programs can fuel significant initial improvement in performance, with high levels of engagement and demonstrable benefits evident throughout the organization. But as the easy wins grow scarce, it becomes harder to maintain the initial levels of engagement in those charged with delivering improvement, and targets start to be missed. The temptation may be to push even harder from the top of the organization, but this may not work, and different approaches are required to escape the safety performance plateau.

Released: September 2014

Download File Safety_Plateau.pdf (.PDF, 497 Kb)

Winning the Telecom Famine

Winning the Telecom Famine

Applying Analytics to Create Value in Saturated Markets

In today’s challenging market environment, telecom management often implements spend-based segmentation and reactive pricing with a focus on short-term subscriber acquisition goals. This approach, however, has been at the expense of significant market value and a paradigm shift is now needed to escape the downward pricing spiral.

Arthur D. Little has created a value management approach based on advanced analytics that is proven to preserve market value rather than destroy it; our work with operators in Europe and MENA region has resulted in an increase of total monthly gross add value by more than 20 percent.

Released: September 2014

Download File ADL_2014_WinningTelecomFamine.pdf (.PDF, 1.6 MB)

Postal Operators

Postal Operators

Reducing Product Portfolio and Rates Complexity

Postal operators are stressing business diversification as the core element of their strategies, in order to increase revenue and the utilization of assets, but at the same time adding complexity to their already complex portfolios and pricing structures. Players addressing portfolio complexity, have the opportunity to dramatically reduce the number of products and rates without impacting their revenue generation.

Released: August 2014

Download File ADL_2014_PostalOperators.pdf (.PDF, 1.3 MB)

Risk Intelligence of Leaders

Risk Intelligence of Leaders

Developing ‘Risk Intelligence’ in Leaders to Drive Safety Improvement

Leaders can, and must, influence the safety culture in their organization through their behavior, but measuring the characteristics that they need to perform this role can be a challenge. However, if the leaders ‘mindfulness’ of risk issues is enhanced and focused, the safety within the organization can be improved. The concept of ‘risk intelligence’ has emerged from research on the role of mindfulness and how we can learn from High Reliability Organizations. We have developed a tool to measure this quality both for individual leaders and a leadership team. This tool has been shown to drive safety improvement through changing leaders’ behaviors by challenging their perceptions and attitudes. The tool not only highlights areas to change in individual’s behaviors, but also identified organizational gaps to address to strengthen the implementation of safety management systems and safety culture, driving improvement throughout the organization.

Released: August 2014

Download File ADL2014_Risk_Intelligence_of_Leaders.pdf (.PDF, 583 Kb)

Riding the Mobile Ticketing Wave

Riding the Mobile Ticketing Wave

A Challenge for Transport Operators

Transport operators across the globe implement mobile ticketing services to increase customer convenience, handle ever increasing passenger numbers and operational efficiency. Airlines continue to be a front-runner, followed by municipal mass-transit commuter systems and railway operators. While new mobile ticketing applications, including NFC (Near-Field Communication), provide the opportunity for better ease-of-use, implementation is very complex. Numerous partners have to agree on a suitable solution in spite of competing for the “driver seat”.

Transport operators, manufacturers (SIM-cards, chipsets, smartphones), public and private owners and telecom operators / system integrators face tough decisions in spite of uncertain business cases and already existing complex ticketing application landscapes (paper, online, 2D-Barcode mobile ticketing services etc.).

Arthur D. Little’s viewpoint “Riding the mobile ticketing wave” highlights key opportunities and challenges that players in the converging telecom, IT and transport operator industries face.

Released: August 2014

Download File ADL_2014_MobileTicketing.pdf (.PDF, 359 Kb)

Succeeding with Digital Health

Succeeding with Digital Health

Winning Offerings and Digital Transformation

Globally the market for digital health is expected to double its volume within the next three years and by 2020 to surpass USD 200 bn. The growing mobile health market is one of the main contributors to this development; its mobile solutions, applications and services will generate an increase in adjacent markets such as wireless network technologies, sensors and devices. This is an invitation to new players to enter the market and it will disrupt existing business models. Established pharma and healthcare companies are urged to take part in this attractive development.

Arthur D. Little has elaborated nine principles to gear digital offerings to success.

Released: July 2014

Download File ADL_HC_2014_Succeeding_With_Digital_Health.pdf (.PDF, 860 Kb)

The 1st Middle East Conference on TeleMedicine and mHealth

The 1st Middle East Conference on TeleMedicine and mHealth

A Paradigm Shift in Healthcare

As technology continues to redefine the way healthcare is delivered and managed, the event’s aim was to bring together all major stakeholders of the e-Health ecosystem from within the Gulf states as well as globally to network, share best practices & show case innovative solutions in Telemedicine and m-Health during relevant sessions and at the concurrent exhibition. With the recent advancements in mobile technology; clarity of regulations and standards; sufficient evidence behind Telemedicine and m-Health; and the ever increasing lifestyle-based chronic disease burden, it is vital that these tools are used effectively for better healthcare outcomes.

Released: July 2014

Download File Telemedicine_and_mhealth_Post_Conference_Report_Final.pdf (.PDF, 2.0 MB)

Industrial Park Governance

Industrial Park Governance

The Vital Cog for Success

Governments often resort to the creation of industrial parks to catalyse the economy of a region or of the whole country. They invest tax-payer money into infrastructure projects with a view to attract investors into the park. If the park is thriving, these investors will in turn pay land rentals or dividends through their joint ventures with the park’s governing entity. They will also bring jobs to the region or the country, corporate tax income to the state or federal government and will enhance the park’s visibility with their own stature.

Economies of scale and synergies are driving the creation of large industrial parks. However, governments often struggle to establish an effective and empowered governing entity to administer and develop these parks. This article stresses the benefits of a governing entity, discusses the key questions faced by most governing entities, as well as governance models observed around the world and their characteristics. Finally, it establishes what criteria should be used to choose the best model and applies them to select it.

Released: July 2014

Download File ADL_2014_IndustrialParkGovernance.pdf (.PDF, 1.3 MB)